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Education Sector

Care Sector

About us

Intelligensa offer affordable, flexible, high quality training across both the United Kingdom and  internationally. Our courses are delivered by qualified and insured trainers, with a wealth of professional experience. We have offices in Hertfordshire and Spain.


We deliver hundreds of training courses every year to a wide range of clients wishing to protect their staff and service users and offer continued professional development.


We deliver training for schools, NHS & private care sector, secure patient transport, foster families, numerous national companies, national and international government agencies, London boroughs, county councils and multiple charities.


We value the good relationship that we have with our clients and are delighted that you come back to us year after year.

Andy Maddocks

Andy established Intelligensa in 2013, following a distinguished career in the Metropolitan Police Service (MPS). 


Throughout his service, Andy delivered training for Police Officers, Community Support Officers (PCSO's) and custody staff in physical restraint techniques, handcuffing, use of batons, etc. He has extensive professional experience of conflict management, restraint, handcuffing, breakaway and self defence, which is an essential tool to enhance and facilitate the learning experience.


Andy provides advice to clients on the law regarding the Use of Force, reducing risk, Positive Handling, Control & Restraint, Conflict Management, personal safety and much more.


He is a martial artist with a black belt 2nd Dan in Shotokan Karate.



Our Trainers and Training

You can rest assured knowing that our trainers are all fully qualified to teach, with a minimum of a PTLLS, AET or equivalent teaching qualification. In addition they have the following subject specific qualifications:

  • BTEC Level 3 Advanced Physical Restraint
  • BTEC Level 3 Conflict Management
  • BTEC Level 3 Advanced Risk Assessment and Risk Management
  • BTEC Level 3 Advanced Self Defence
  • BTEC Level 3 Physical intervention for the security industry
  • BTEC Level 3 Handcuffing
  • Multiple First Aid qualifications

Our training is delivered through a combination of PowerPoint presentations, group discussion, observation of videos, demonstrations, role plays (short courses may not include all elements) and where the course includes it, instruction and practice of safe holding, breakaway and physical intervention techniques.


We teach in compliance with NHS and DfE guidance and the BILD RRN Training Standards. All physical intervention techniques taught have been independently risk assessed.


All our staff hold teaching and subject specific qualifications. We are affiliated to, licensed by and quality assured by the National Federation for Personal Safety (NFPS). We are an awarding body with Qualsafe Awards offering Ofqual regulated Qualifications, and deliver BTEC courses by Pearson Edexcel. We are members of the Institute of Conflict Management (ICM) and recommended trainers on



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