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Event Steward Case Study (Football)

Arsenal Football Club Case Study

Arsenal retains Intelligensa as its physical intervention training provider for the Steward Response Team and Steward Supervisors

About Arsenal FC - Arsenal is one of London's most successful football clubs and one of the most famous names in football with millions of followers all over the world.

The Challenge - The Club's Stewards Response Team deal with health and safety issues arising at matches and other club events. They have a crucial role to play in managing conflict and aggression and to deal with such issues before they escalate. As such, regular physical intervention training is of paramount importance to enable them to effectively handle negative incidents, whilst keeping within the law and ensuring their own personal safety.

The Solution - With its experienced and qualified instructors, Intelligensa was able to provide the high quality training that the Stewards Response Team required. The Team was trained on how much force is reasonable within the law as well as practical physical intervention skills that could be used, including positional asphyxia.

To ensure their own safety and welfare and protect others involved, Intelligensa advised the staff of their duties under the Health & Safety at Work Act 1974. Intelligensa also reinforced the need to take reasonable steps to protect an individual's life as outlined in Article 2 of the Human Rights Act.

The Result - Team members were more knowledgeable and confident on how much physical restraint they could deploy. They had a greater understanding of health and safety laws including those regarding right to life. As a result of the excellent feedback received, Arsenal FC has retained Intelligensa as its provider of choice for its Stewards.

Moving Forward - Following initial and ongoing annual training for the Response Team, Arsenal Football Club have subsequently also trained their Steward Supervisors in Physical Intervention techniques and their Hospitality Stewards in Conflict Management skills. Intelligensa staff as part of their ongoing committment to the client, have attended matchdays to monitor Steward interventions and further advise where required.

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