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Education Sector

Care Sector

1/2 Day Managing Challenging Behaviour Course

Delivered at your venue, this course includes: recognising challenging behaviour, why some people exhibit it, how to avoid it and some easy strategies to deal with it. 


The course covers the following areas:


  • Understanding anger, aggression and violence
  • Recognising fear and how it affects actions
  • Identifying 'What is challenging behaviour?'
  • Avoiding challenging behaviour
  • Understanding how fear affects the body when faced with the need to use defensive skills
  • Recognising signs of escalation
  • Using communication skills to de-escalate a situation


All delegates successfully completing the course will receive a certificate. Refresher training should be completed annually.




We teach in compliance with NHS and DfE Guidance.

All our staff hold teaching qualifications and subject specific qualifications. We are affiliated to, licensed by and quality assured by the National Federation for Personal Safety (NFPS). We are an awarding body with Highfield Qualifications and Qualsafe Awards offering Ofqual Regulated Qualifications, and deliver BTEC courses by Pearson Edxcel. We are members of the Institute of Conflict Management (ICM) and recommended trainers on

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