Intelligensa provide Conflict Management training to staff who may experience conflict in the workplace or when dealing with the public.
Delivered at your venue, we will train your staff how to recognise the signs of a situation escalating and teach some simple methods to de-escalate it to avoid violence.
Outstanding and affordable, our training is available 7 days a week, including evenings.
Small groups welcomed.
1 Day Conflict Management Course
A 1 day course that teaches why some service users exhibit challenging behaviour, how to recognise it and some simple methods to de-escalate conflict situations. In addition to the half day course, delegates will take part in role plays to put the skills into practice.