Intelligensa provide Conflict Management training to staff who may experience conflict in the workplace or when dealing with the public. Delivered at your venue, we will train your staff how to recognise the signs of a situation escalating and teach some simple methods to de-escalate it, to avoid violence.
Outstanding and affordable, our training is available 7 days a week, including evenings.
Small groups welcomed.
A 1 day course that teaches why some service users exhibit challenging behaviour, how to recognise it and some simple methods to de-escalate conflict situations. In addition to the half day course, delegates will take part in role plays to put the skills into practice.
We are certified trainers for the Restraint Reduction Network (RRN).
All our staff hold teaching and subject specific qualifications. We are affiliated to, licensed by and quality assured by the National Federation for Personal Safety (NFPS). We are an awarding body with Qualsafe Awards delivering Ofqual regulated Qualifications. We are members of the Institute of Conflict Management (ICM) and recommended trainers on carehome.co.uk.